Privacy Policy
At Chateau Follent, we value discretion, trust, and respectful communication. We only collect what we need, we do not sell personal information, and we aim to treat your information with care and respect.
This Privacy Policy explains how we collect, hold, use, disclose, and protect personal information when you visit our website, join our waitlist or newsletter, make an enquiry, place an order, or otherwise interact with us.
This policy is designed to align with Australian privacy expectations, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.
Last updated: March 30, 2026.
Contents
What personal information we collect
Depending on how you engage with us, we may collect:
- identity details (such as your name);
- contact details (such as email address, phone number, suburb, or postcode);
- order, booking, and transaction information;
- age confirmation details where required for alcohol-related products or services;
- records of communications and enquiries;
- technical and usage information (such as IP address, device type, browser, pages viewed, referral sources, and dates/times of access).
We generally do not seek to collect sensitive information. If sensitive information is provided to us, we handle it with additional care and only where reasonably necessary.
How we collect personal information
We collect personal information in a few ways, including when you:
- complete website forms (including waitlist, newsletter, and contact forms);
- email, call, or message us through social channels;
- purchase from us, place an order, or make a booking;
- attend a Chateau Follent event or tasting experience;
- interact with our website where cookies, analytics tags, and similar tools collect technical data automatically.
Where practical, we collect information directly from you. In limited cases, we may receive information from trusted service providers who support our operations.
Why we collect personal information
We collect personal information to run our business and serve you, including to:
- provide products, services, and customer support;
- manage waitlists, newsletter subscriptions, and account enquiries;
- process orders, bookings, and related administration;
- verify age or identity where required by law;
- improve website performance, visitor experience, and service quality;
- maintain security, prevent misuse, and manage risk;
- meet legal, regulatory, and record-keeping obligations.
How we use personal information
We use personal information for the primary purposes described above and for related purposes you would reasonably expect. Where applicable, this may include internal reporting, service improvement, and responding to your requests.
We take reasonable steps to ensure personal information we use is accurate, up to date, and relevant for the purpose for which it is used.
When we disclose personal information
We may disclose personal information to trusted third parties that help us operate our website and business. Depending on our systems, this may include:
- website hosting and infrastructure providers;
- analytics and performance measurement providers;
- form collection and enquiry management providers;
- email and newsletter delivery providers;
- workflow automation and integration providers;
- payment, fulfilment, delivery, and event administration providers;
- professional advisers where needed (for example legal, accounting, or IT support).
We may also disclose information where required or authorised by law, or with your consent.
Overseas disclosure and processing
Some of our service providers may store or process personal information outside Australia, including through cloud-based platforms. This means your information may be transferred to jurisdictions with different privacy laws.
Where practical and appropriate, we take reasonable steps to work with providers that maintain privacy and security standards suitable for our operations and the nature of the information handled.
Direct marketing
If you opt in, we may send you updates about releases, events, offers, and Chateau Follent news. You can opt out at any time by using the unsubscribe link in our emails or by contacting us using the details below.
We take reasonable steps to ensure our direct marketing practices are aligned with applicable Australian laws and standards.
Storage, security, and retention
How we protect information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Safeguards may include access controls, secure systems, and careful handling practices.
How long we keep information
We keep personal information only for as long as reasonably necessary for the purposes described in this policy, and to meet legal, accounting, or business requirements.
When personal information is no longer required, we take reasonable steps to destroy it securely or de-identify it.
Anonymous or pseudonymous interactions
Where lawful and practical, you may choose to interact with us anonymously or by using a pseudonym (for example, for a general enquiry).
In some situations, we may need your real identity or contact details to provide services, process orders, manage bookings, verify legal age, or comply with legal obligations.
Access and correction
You may request access to personal information we hold about you, and ask us to correct information that is inaccurate, out of date, incomplete, irrelevant, or misleading.
To make a request, contact us using the details below. We may need to verify your identity before responding. If we cannot provide access or make a requested correction, we will explain why (where required by law).
Privacy complaints
If you have a privacy concern or complaint, please contact us first with as much detail as possible so we can investigate and respond.
If you are not satisfied with our response, you may be able to refer your complaint to the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. The latest version will be published on this page and dated above.
Contact us
For privacy enquiries, access or correction requests, or complaints, please contact:
Chateau Follent Privacy Contact
Email:
[email protected]